I can't remember if i posted this before, just post it again to share my experience at Pekan Rabu.
Last month, i applied my kid's passport at Jabatan Imigresen Pekan Rabu on one of the Saturday. The opening time is from 8.00am to 1.00pm (Sunday also open). Beware that they might close without notice.
Reached there at about 8.15am, nobody was queuing! I have prepared my form (downloaded from Internet) in advance, but the officer told me to refill another original form (Internet form is in black and white), could not understand the logic behind, why need to refill?? Waste my time and waste your paper! I have no choice but refilled. Get my photostated IC at the sundry shop there, as i forgot to bring mine.
Go 3rd floor, I saw many people already waiting for their queue number there. My queue was called at about 10.00am (impressive fast!) and they told me the passport would be ready by 11.15am. The whole process from taking queue number to collecting passport is about 3 hours, good!
I think this is a big imporovement of our immigration department. Expect further improvement to make our rakyat happy.